Our Managed IT service, allows you to focus on your core business and leave the IT worries to us. Never again worry about your IT manager being sick or on vacation.
MAST provides a professional Managed IT service tailored to your I.T and business needs. We provide this service in the following flavours;
I.T replacement for companies without local I.T
Core infrastructure management with inhouse I.T
Specialized systems management/operations
Helpdesk
We provide continuous cover on our helpdesk via telephone, email and ticketing system to ensure no call goes unanswered. All calls and email support is covered within the service.
Proactive monitoring
As part of our Managed IT, we continuously monitor the I.T systems and performance, this ensures that we establish a baseline of normal operational behavior and immediately are alerted and notified for further investigation and resolution of potential issues.
We also provide access to our secure monitoring system so you can check your uptime, responses both on desktops and mobile devices running Android/IOS systems
Self initiated responses
Our skilled engineers continually work to ensure the system is kept in optimum performance to avoid unexpected downtime
Continuous improvements of systems
We work with our customers long term to ensure the vision of their business is matched by the I.T systems they rely on. In fact many MAST outsourcing customers are still working with us since the companies inception over 16 years ago.
We own superb infrastructure to provide high level server solutions. The company’s knowledgeable technicians are always ready to help at short notice. Besides unique hardware solutions, we also specialize in implementation of servers.
Data Management
Data is backbone of a company. In fact many companies are database companies. Data stored over the years not only help in preparing reports but also reflects company’s research. To procure and store this valuable data we have envisaged special storage solutions. These state-of-the-art solutions easily meet all kinds of storage needs, be it something as simple as DAS or as complex as SAN.